What does business process reengineering aim to accomplish?

Business process reengineering (BPR) aims to fundamentally rethink and redesign how work is done within an organization to improve service, quality, and output. The primary objective of BPR is to enhance performance by redesigning workflows and processes. This often involves analyzing existing processes, identifying inefficiencies, and creating new workflows that streamline operations, reduce costs, and improve overall effectiveness.

By focusing on the redesign of workflows, BPR promotes a holistic view of the organization, enabling it to achieve significant improvements in critical areas such as time management, resource allocation, and customer satisfaction. This comprehensive approach contrasts with merely focusing on specific aspects like minimizing workforce changes or standardizing processes across departments, as BPR seeks transformative shifts rather than incremental enhancements.